Executive & Sr Executive | Branch Ops | PPMC

Hyderabad, Telangana, India | Operations Life | Full-time

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About: MediBuddy 

Founders Satish Kannan: CEO & Co-Founder linkedin.com/in/satishkannan16

Enbasekar D: CTO & Co-Founder linkedin.com/in/enbasekar

MediBuddy is India’s largest digital healthcare platform. It gives users 24x7 access to high-quality healthcare on their fingertips. MediBuddy helps its users consult specialist doctors instantly via chat,video or voice call, order medicines and book lab tests from the comfort of their homes. It is also a partner to several leading corporate customers in the country and helps their employees access multiple healthcare benefits.

With a partner network of over 90,000 doctors, 7000 hospitals, 3000 diagnostic centres and 2500 pharmacies covering 23,000 pin-codes in India, and a 1000-member team located across 22 Indian cities, MediBuddy has catered to the healthcare needs of 3Cr Indians & attends to the needs of over 35,000 Indians daily across the length and breadth of the country. 

To establish market leadership and to strengthen its services, DocsApp (India’s largest online doctor consultation space) merged with MediBuddy. Today DocsApp and MediBuddy both operate under single brand name "MediBuddy"

The venture has so far raised over $50 million from India Life Sciences Fund III, LLC, Bessemer Venture Partners, Rebright Partners, TechMatrix Corporation, DeNA networks, Milliways Fund LLC, Mitsui Sumitomo (MSIVC), TEAMFund LP, JAFCO Asia Fund, FinSight Ventures, ALES Global Japan, Beyond Next Ventures, Makita corporation and Facebook’s angel investors, Anand Rajaraman and Venky Harinarayan.

MediBuddy’s pioneering work has been widely recognised by many leading entities:

o   MediBuddy - Best Brand 2020 in Healthcare by ET Edge

o   MediBuddy - Best Health & Wellness Solution by ET- Intelligent Health & Tech Awards 2020

o   MediBuddy also bagged Marketing Campaign of the Year - #AapkaHealthBuddy & Award for Best Marketing Excellence in Health & Wellness Sector at National Awards for Marketing Excellence

o   The “Industry Achievement Award 2019” by Hurun Report.

o   The online digital platform also bagged 3 coveted awards- Best Healthcare Entrepreneur of the Year, Best Marketing Campaign, Best healthcare start-up of the year at Healthcare Leadership Awards presented by ABP News in the year 2019

o   Best healthcare startup company of the year, Best use of social media & Digital marketing in Healthcare, Best Marketing Campaign - #BaatTohKaro (DocsApp) & Best Healthcare Entrepreneur of the year- Satish Kannan at National Healthcare Leadership Congress Awards presented by Zee Business in the year 2019. 

o   The ‘App of the Year 2017’ in the medical category by Amazon in association with Facebook.

Roles & Responsibilities:

  1. Medical Appointments Scheduling over Calls
  2. To update medical status in the system -Show/ No- Show
  3. Medical Report Follow-up from the Diagnostic Centres
  4. Quality Check & Report Uploading
  5. To schedule the medical appointments of Insurance and Corporate customers.
  6. To send daily Show/ No- Show updates to HO
  7. To reschedule No- Show appointments of insurance customers as per date and time communicated by the Advisor
  8. Daily follow- up with the medical centres for dispatch of medical reports
  9. Scrutiny and uploading of medical reports based on the Quality Check checklist, which is used in reviewing the documents uploaded onto the Access database
  10. Follow up with the diagnostic centres for any query received from HO and closure of same within agreed TAT
  11. To ensure medical reports TAT targets are met month on month.
  12. Escort the HNI customers for their medical check-up as and when required
  13. Effective coordination with internal departments ( like Call Centre, QC Team, Billing Team, other location Branches)
  14. Ensure all queries related to customers/diagnostic centres are handled effectively
  15. Grievance Handling

 Requirements :

1. Candidate should have 3-4 years of experience working with a TPA.

2. should be well versed with branch operations activities - Reports upload, Appointment confirmation, DC confirmation, Customer calling, Email handling.

3. Should have good rapport with local insurers / insurance spocs.

4. Should be able to communiate in English. Hindi and local language.