Program Manager | Operations

Bengaluru, Karnataka, India | Full-time


Job Description - Program Manager 

About: MediBuddy 
Founders Satish Kannan: CEO & Co-Founder
Enbasekar D: CTO & Co-Founder

MediBuddy is India’s largest digital healthcare platform. It gives users 24x7 access to high-quality healthcare on their fingertips. MediBuddy helps its users consult specialist doctors instantly via chat,video or voice call, order medicines and book lab tests from the comfort of their homes. It is also a partner to several leading corporate customers in the country and helps their employees access multiple healthcare benefits.

With a partner network of over 90,000 doctors, 7000 hospitals, 3000 diagnostic centres and 2500 pharmacies covering 23,000 pin-codes in India, and a 1000-member team located across 22 Indian cities, MediBuddy has catered to the healthcare needs of 3Cr Indians & attends to the needs of over 35,000 Indians daily across the length and breadth of the country. 

To establish market leadership and to strengthen its services, DocsApp (India’s largest online doctor consultation space) merged with MediBuddy. Today DocsApp and MediBuddy both operate under single brand name "MediBuddy"

The venture has so far raised over $50 million from India Life Sciences Fund III, LLC, Bessemer Venture Partners, Rebright Partners, TechMatrix Corporation, DeNA networks, Milliways Fund LLC, Mitsui Sumitomo (MSIVC), TEAMFund LP, JAFCO Asia Fund, FinSight Ventures, ALES Global Japan, Beyond Next Ventures, Makita corporation and Facebook’s angel investors, Anand Rajaraman and Venky Harinarayan.

MediBuddy’s pioneering work has been widely recognised by many leading entities:

  • MediBuddy - Best Brand 2020 in Healthcare by ET Edge
  • MediBuddy - Best Health & Wellness Solution by ET- Intelligent Health & Tech Awards 2020
  • MediBuddy also bagged Marketing Campaign of the Year - #AapkaHealthBuddy & Award for Best Marketing Excellence in Health & Wellness Sector at National Awards for Marketing Excellence
  • The “Industry Achievement Award 2019” by Hurun Report.
  • The online digital platform also bagged 3 coveted awards- Best Healthcare Entrepreneur of the Year, Best Marketing Campaign, Best healthcare start-up of the year at Healthcare Leadership Awards presented by ABP News in the year 2019
  • Best healthcare startup company of the year, Best use of social media & Digital marketing in Healthcare, Best Marketing Campaign - #BaatTohKaro (DocsApp) & Best Healthcare Entrepreneur of the year- Satish Kannan at National Healthcare Leadership Congress Awards presented by Zee Business in the year 2019. 
  • The ‘App of the Year 2017’ in the medical category by Amazon in association with Facebook.


As Program Manager at DocsApp, you will be working with the Operations Team on projects to improve the efficiency and productivity of the Team. It will be a highly analytical role and is best suited for candidates who love to play with data and have a keen eye for details. The role will require collaboration with stakeholders from different teams, Operations, Tech, Product and Business. 


  • Ability to work with multiple stakeholders to understand business imperatives, product/operations, map business processes, identify opportunity areas, and carve out solution
  • Drive Key Strategic initiatives for the organization with focus on efficiency, growth, profitability and outcomes
  • Ability to conceptualize solution features to achieve business objectives and outcomes. Formulate and design a strategy to drive business imperatives for Docsapp. Work closely with business process owners to document use cases
  • Act as a thought partner in the prioritization and selection of operations imperatives. This includes carrying out cost-benefit evaluation, evaluation of tools and platforms mapped to scope of activities identified
  • Contribute in building roadmap and develop work breakdown structure for the automation deliverables
  • Collaborate with technical and business stakeholders to ensure alignment on business process improvement & alignment strategy
  • Develop and execute an efficient internal communication strategy for ensuring communication with all levels of management within the team

Problem Solving

  • Analytical reasoning including assessing and understanding events; anticipating questions and potential impact
  • Integrating information from several sources to understand an issue
  • Strategic thinking and planning
  • Draws upon the expertise of others to assist in addressing issues or solving problems
  • Makes thoughtful decisions based on sound rationale
  • Should have worked or root-cause fixing than fixing symptoms

Technical Expertise

  • Experience working in a fast paced environment similar to a high tech-ops start-up with responsibility for leading direct reports and influencing teams in a matrixed environment.
  • Should know SQL

 Preferred Qualifications

  • Technical Background preferred – knowledge of SQL, Python, Selenium and VBA
  • Should be from Tier1 & Tier 2 colleges (IIT, NIT & BITS)
  • Should have atleast 1-3 years of expereince
  • Excellent oral, written and interpersonal communication skills
  • Six sigma black belt level capabilities in deconstructing processes and metrics, to identify areas of opportunity and lead the development and implementation of new processes